"I was immediately pleased with my Account Executive. at American Design. They have a friendly, attentive way of dealing with me as a customer, that was very non-imposing. I felt very comfortable contacting him and was pleased with their honest approach and super fast service!"

-MaryAnne Jones

American Design & Mfg. (ADAM) is a full-service promotional merchandise agency. We partner with Fortune 1000 companies in developing the most creative and effective uses of promotional merchandise. For 15 years, our innovative ideas have helped thousands of companies achieve their objectives.

How do we do this? Two ways:

1) We are professionals and take this business seriously. Our 40 employees have over 200 years experience in this business. We guarantee we have learned some things along the way.

2) As a top tier promotional merchandise company, we have resources available to us that over 90% of our competition can’t afford. Our newly constructed facility houses the following services:

In-House Graphics Department:
We couldn't help our clients promote their brands if it wasn't for our in-house graphics department. Without the ability to manipulate client supplied artwork for the approximately 500,000 different products and applications they may request from us, or our ability to develop new artwork for special projects or for new clients, how can we truly provide the level of service our clients expect.

The design, layout, and image quality, and color selection are the foundation for what we do. How could we successfully do that if we are dealing with a third party designer who's primary concern is how the graphics are going to look on paper, the web, or on billboards? Our art staff understands our business and doesn't provide us with artwork we cannot use. They are trained, educated professionals who understand the limitations we face when reproducing art on products, instead of paper or the web.

In-House Embroidery:
With over 60 embroidery heads, our embroidery department is second to none. No job is too large! 99% of our competition sources out their embroidery to a variety of places, usually whomever is the lowest bidder. Often times little attention is paid to some of the most important details. Offering this service in house gives us complete control over the most important issues: Quality and Timing. Unlike our competition, we are experts in embroidery. We guarantee that you will be very impressed by how your products will look throughout the year, and how consistent your logos will look from product to product.

In-House Digitizing:
Another service typically outsourced to third parties by our competition is the digitizing. Digitizing is the process by which camera ready artwork is turned into embroidery instructions. A logo that isn’t digitized properly, or isn’t digitized to run on a particular fabric or even a specific type of machine, will not look good on your garments. Unfortunately, this service is not offered by the majority of the wholesale embroidery companies. Therefore, these two services are being performed independently by two companies who have different technologies, and ultimately different interests. Fortunately for our clients, ADAM has full time in house digitizing by trained professionals. Since the digitizers can see their digitized logos running out on the actual machines, our logos always look great!

In-House Fulfillment:
ADAM has over 10,000 square feet completely devoted to the fulfillment of our clients’ merchandise. The two most important benefits to having your merchandise on site are:


  • Inventory tracking, shipping, and reporting becomes our problem, not yours.
  • We make it very easy to access your merchandise any time.
Our fulfillment programs guarantee to have orders shipped within 24-48 hours. In addition to that, we make delivery available to our local clients. And for those people in a rush, we can have an order pulled to be ready for will call, for courier, or for immediate shipping within minutes.

Technology:
We offer a unique and innovative approach to the promotional merchandise industry. Our commitment to offering a wide variety of services we know to be important to our clients, as well as our leading edge commitment to putting technology to work for our clients, sets us apart from the rest. We offer technology solutions that we have personally developed. We have spent the better part of the last two years reviewing the e-commerce, inventory, customer service, and account management products that our better competition is using. We have developed a very savvy, completely custom solution.

To learn more about how we are putting technology to work for you, click here, or click on the “ECommerce & Company Store Solutions" button on the left side of the page.

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